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FAQs

General

Where is Wallsome located?
Our office and distribution center are both located in Amsterdam, the Netherlands.
To what countries do you ship?
At the moment we sell our wall panels in the whole UK and EU, Switzerland. Specifically Belgium, Germany, France, the Netherlands, Luxembourg, England, Schotland, Wales, Austria, Denmark, Italy, Poland, Portugal, Spain and Sweden.

Products

What is the origin of your products?
All our products are from different origin. For example, our Teakwood panels are made from certified Asian Teak, our Cork panels are made from the bark of the best selected Cork tree's in Spain and Portugal and our Stonelook, ceramic wall panels are produced from in the Netherlands.
How can I assemble Wallsome panels?
For information about , read our blog articles on mounting our items: click here.
How do I know how much wall panels / m2 I need?
You can do this by simply calculating how many square meters of the product you need and entering that while ordering on the product page, it will automatically calculate the number of wall panels needed. We always recommend ordering 5% more than the required quantity.
Are your Wall Panels suitable in bathrooms?
No, only are ceramic wall panels are suitable for bathrooms.
What is the temperature resistance of your wall panels and do they protect against sound?
As soon as you have a moving date that’s set in stone, you can start the process of getting quotes from the moving companies that you are going to consider. Many moving companies will schedule as far out as you know (which, for most people, is 6 months at the most). Look around at our site or call them directly to see how far out they’ll schedule.

Orders

What if I am not satisfied with my order?
It is possible to return your order, read more at https://wallsome.com/shipping-and-returns/. Please contact us with any questions about this.
When will I receive my order?
We strive to deliver orders within 2-5 business days. Have you not received your order after 2-5 business days? Then please contact us.
What is your return policy?
You can return your order within 14 days, by filling out the form on this page: https://wallsome.com/shipping-and-returns/.

Shipping & Returns

Shipping time

We strive to deliver your order within 2-4 business days after we received it.

Shipping costs

The cost of shipment will be per order and depend on the weight of the shipment and the place of destination.

Returns

If you're not happy with your order, you have the right to return it within 14 days after it's arrival. We will provide you the shipping label for free or with heavy items we will make sure to pick-up them. Please fill in the form below if you want to (partially) return your order:

Contact Us

Email us

We’ve got you covered, need help with finding the right product or with your order? Simply email us, and a team member will respond within 24 hours.

WhatsApp

Easily contact us through our WhatsApp number.

Live Chat

Contact our team and get a reply almost instantly! We're online a lot!

Hours: 24/7

Chat Now

United Kingdom

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France

Netherlands

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Denmark

Italy

Austria

Switzerland

Poland

Portugal

Spain

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